Step by step – What happens after you order?

You’ve placed an order through us and now you’re probably thinking … now what happens? At 10K Used Gear, we handle each order carefully and will cater to each individual customer’s needs to make sure you receive exactly what you expect and it’s in the right condition with all the correct accessories.

1: We take payment

As soon as the payment has gone through and is confirmed, our international sales team gets into action. We immediately begin the purchasing process with our vendor. 

 

2a: We Purchase from the vendor

We source some of our equipment directly from trusted professional vendors across the UK and worldwide. Once your order is confirmed we start the purchasing process from one of our vendors, take the item off the website and lock in your item(s). 

Or

2b: You’ve purchased through us 

If you’ve purchased through our stock (rather than a vendor),  it’ll be the same process, however, this time the shipment will be guaranteed from the UK. Once your order is confirmed, our warehouse team is instantly notified and immediately begins packaging whilst ensuring all tests are completed and procedures are properly followed (see our ‘How do we package blog’). 

VAT Info:

If you’re ordering from the UK or Europe, we’ve got both sides covered. 10K holds UK and Irish (EU) VAT registrations, allowing us to process orders smoothly across both regions. Depending on where your order is shipped — and whether you have a valid VAT number — this can help reduce or even remove the VAT charged on your purchase. Our dual setup ensures fair, compliant, and efficient billing, no matter where in Europe your gear is headed.

 

3: Prepare and package your order

After receiving confirmation, the vendor prepares your equipment for shipment.

This includes testing, verifying condition, and securely packing the gear, including any cases or accessories shown in the product listing.

 

4: Courier collection

When the vendor confirms your order is ready, our logistics team arranges collection through our courier freight partners who offer road, air and sea shipments. We coordinate directly with the vendor to ensure a smooth pickup, and cater to customer collection. We’ll update you as soon as tracking details are available.

Warranties and Limitation of Liability with our vendors.

Vendors represent and warrant that goods sold, including those purchased for stock, substantially conform to the description provided to us and are of merchantable quality, subject to their used condition. 10K Used also offers a 21 day warranty on all purchases including from our stock and our vendor’s stock. 

 

5: Delivery process

Once collected or confirmed by us your order will then be on its way. As our shipments and vendors are on an international basis, the delivery time will depend on your location and courier schedules. We’ll share our tracking details as soon as your order is dispatched and our team will be readily available if you request for an updates alternatively we offer time sensitive shipments.

 

If you have any questions about how we process orders please call: (44)2083089566 or email info@10kused.com